logo
See all jobs

First Level Support Analyst

Permanent employee, Full-time · Guatemala City
Your mission
We are seeking a dedicated and communicative 1st Level Support Analyst to join our team.  
  • In this role, you will act as the initial point of contact for support issues between our company and     our customers, playing a vital role in addressing and resolving service requests. 
  • In addition to great colleagues, you can expect an agile environment in which you will be the direct    contact person for our customers and partners and provide first-level support for our ERP solution. 
  • First point of contact for customer inquiries related to our ERP system APplus 
  • You will develop solutions for technical issues together with our customers and partners. 
  • You independently carry out analyzes and troubleshooting for APplus. 
  • You document your analyses, solutions and implementation steps together as a team. 
  • You work in an agile setup on the continuous development of our products. 

Your profile
 
  • In order to successfully fill this position, you have experience in the ERP environment. Ideally, you   are familiar with topics such as administration, authorizations, monitoring of systems, database          analyzes and reporting, preferably through experience in the administrative area with an ERP           system. 
  • You have a high level of service and team orientation and are characterized by a goal-oriented and   analytical way of working. 
  • You enjoy finding solutions even for complex tasks. 
  • You have very good communication skills in German (spoken and written) and your English is also    at a good level. 
  • Modern web technologies pose no challenge for you. 
 
Why us?
  • We offer a versatile and interesting work environment with the latest technology, which allows you to contribute your ideas. The professional and personal development of our employees is important to us and is coordinated by     our in-house training center.
  • In a familiar atmosphere teamwork is practiced daily, fun at work is a top priority. Outside the office, we support the cohesion of our employees with corporate team events, etc.; so new colleagues become part of the team very quickly.
  • Private medical insurance 
  •  Access to Club Majadas
  •  80% Home Office and 20% Office-Day with special attention, including snacks, candies, fruits,         coffee, etc. 
  •  3 months of full-time training, mentoring and ramp-up 
  •  Highly professional work environment
  •  English training 
  •  Parking spaces 
  •  BYOD (Bring your own device) if wanted
  •  MSDN Access 
  •  Product-Software-Development with ISO 9001 
  •  Centralized Activity-Based-Workplace (ABW) office in Zone 13 with Fiber2Backbone Sophos-XGS Network 
  •  On Payroll
  •  SECI Knowledge-Management 
  •  International al projects and Job-Rotation-Program
  •  Certifications
  •  Continuous businesses-administration-, Software-Development- and ERP-Training 
  •  Professional growth
Apply for this job
About us
Do you want a job that is considerate of your life?

Then welcome to Asseco Solutions!
Here, we emphasize that your job integrates into your life - not the other way around.
You have a doctor's appointment or have to pick up your child from daycare? Or you want to work abroad for a few days and combine this with a vacation? We trust you to be aware of your responsibilities and to work conscientiously on your tasks. In return, we give you flexibility and a lot of freedom.

But who exactly is behind Asseco Solutions?

Here are a few hard facts:
We are celebrating our 30th anniversary this year!
We are the leading ERP provider for the upper mid-market
Our turnover in 2022 was 65.98 million euros
We employ over 500 people at 10 locations in Germany, Austria, Italy as well as Guatemala

As part of the Asseco Group, we combine global vision with local expertise with our ERP system APplus we simplify the daily work of our customers and support them in their growth. The ingredients for success are forward-looking technologies such as AI and automation, a comprehensive range of services with industry-specific solutions, intuitive user experience and individual expert advice.

Are you looking for appreciation, a strong team spirit, freedom to work and good development opportunities? Then you have found the perfect employer in us.

Apply today and start a job that is considerate of your life!
Apply for this job
Your application!
We appreciate your interest in Asseco Solutions AG. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at jobs.dach@assecosol.com
Uploading document. Please wait.
Please add all mandatory information with a * to send your application.